Technical Account Manager
About The Position
Automat-it is a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups’ DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.
Automat-it is a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them.
📍 Work location - hybrid from Tel-Aviv
Responsibilities
- Offer post-sales technical support to customers on complicated technical issues
- Be in charge of a portfolio of local and EU-based customers
- Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
- Collaborate with the sales team to identify and capitalize on untapped opportunities
- Train customers on proper cloud environment usage
- Build and maintain excellent customer relationships and ensure satisfaction
- Provide product performance reports to developers and stakeholders
- Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
- Monitor account metrics, including CSAT and financials
- Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Requirements
- 5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
- Hands-on experience with an AWS environment
- Relevant AWS certification(s)
- Experience in customer-facing, preferably with startups or SMB
- Demonstrated ability to engage and influence C-level executives on relevant technical items
- Excellent written and verbal communication skills in English
- Ability to multitask and manage multiple responsibilities concurrently
- Strong organizational skills and attention to detail
- Excellent communication, interpersonal, critical thinking, and problem-solving skills
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
#LI-Hybrid #LI-AIT
