NOC Manager
About The Position
Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.
Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
We are seeking a NOC Manager with extensive hands-on experience in AWS-based infrastructures, customer support, and a strong DevOps or SRE background.
This is a key role in ensuring 24/7 coverage, proactive incident management, and the highest level of customer satisfaction. By championing a customer-first mindset, optimizing alerts and automation, and leading both L1 and L2 support, the NOC Manager will directly impact our commitment to world-class service and innovation for startup clients.
📍 Work location - remote Ukraine
Responsibilities
- Lead, mentor, recruit, and develop NOC engineers through 1:1s, training, and professional growth.
- Prioritize customer needs with proactive communication, empathy, and transparency.
- Collect and act on client feedback to improve NOC services.
- Oversee real-time monitoring and incident response for AWS infrastructures and customer systems, managing L1 and L2 support.
- Optimize monitoring and automation to reduce false positives and manual work, enhancing efficiency with refined alerts and scripts.
- Collaborate with DevOps, FinOps, Solution Architects, and Sales to align NOC operations with company goals.
- Track and improve key operational metrics (e.g., ATTR, MTTR, SLA adherence, NPS, or customer satisfaction), incident management, root cause analysis, and service quality.
Requirements
- 3+ years of experience leading a 24/7 NOC, DevOps, or SRE team in a cloud-focused or Managed Services environment.
- A proven record of exceeding SLA/OLA targets and driving customer satisfaction.
- Excellent written and verbal communication skills in English
- Deep understanding of AWS services, cloud infrastructure, and observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana, PagerDuty, etc.).
- Experience architecting custom monitoring solutions and defining alert thresholds, dashboards, and incident runbooks.
- Proficiency in scripting and automation
- Familiarity with ITIL or similar frameworks to structure, standardize, and optimize service operations.
- An analytical mindset is needed for root cause investigation, trend analysis, and iterative optimization to improve NOC performance continuously.
- Bachelor’s Degree in Computer Science, Engineering, or a related field. Experience can substitute for a degree.
- Familiarity with Kubernetes, CI/CD pipelines, and security best practices - an advantage
- AWS, DevOps, or SRE certifications - an advantage
Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.
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