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At Automat-it, we value the unique contributions of each team member. We prioritize not only the unique needs of our customers but also the growth and satisfaction of our employees. While our technological expertise and innovation are unparalleled, we understand that it’s our people who truly elevate us.

Here, you’ll have the opportunity to learn, experiment, and innovate, all while being supported by the necessary resources and encouragement. If you’re fueled by passion and driven to pursue excellence, Automat-it is the ideal destination for you to thrive and make a meaningful impact in the dynamic world of cloud technology. Come as you are, and discover the endless possibilities of being part of our dynamic team!

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Customer Success Manager

Tel-Aviv, Israel · Full-time · Senior

About The Position

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a CSM who will manage a portfolio of Automat-it's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customer’s AWS environment.

📍 Work location - hybrid from Tel Aviv

Responsibilities

Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service.
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

Requirements

3+ years of experience in Customer Success, Customer Engineering, or Account Management roles
2+ years of experience of selling complex public clouds like AWS/GCP/Azure
A proven, successful track record of generating revenue and closing business
Experience working with or at startups/ISV companies
In-depth experience with selling and/or supporting AWS services
Demonstrated ability to engage and influence C-level executives
Excellent written and verbal communication skills in both English and Hebrew
Excellent presentation and organizational skills
Ability to work in a fast-paced environment
Working experience with Salesforce and/or Hubspot - advantage
AWS cloud certificated - advantage
Knowledge or experience in FinOps - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT

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Meet One Of Our A-Team

Joining Automat-it means becoming part of an exceptional international culture, whether you’re working from one of our offices or remotely. With a presence in 4 offices spanning 9 countries, we’ve formed a truly global team that thrives on diversity. Our workforce comes from a multitude of backgrounds, and we not only embrace but celebrate this diversity across all our offices worldwide.

Oleskii Bebych is a little competitive… with himself. He is an AWS Ambassador, AWS Community Builder (Security and Identity), has an AWS Golden Jacket, AWS Black Belt Pilot – Containers, and has an impressive 12 AWS certificates… so far. He participates in AWS competency programs and develops AWS partnerships.

He writes posts for the company’s tech blog and conducts webinars. He participates in well-architected reviews and leads strategic projects that improve delivery results and helps in the presale.

His favorite thing about Automat-it is the international training seminars with super smart people he collaborates with.

Our Values

Customer Obsession

Professionalism

Think Big

Ownership

Collaboration

Sound good? We’re hiring! Join our team!

Global Culture, Events & Education

Joining our team means immersing yourself in a rich tapestry of global experiences. We believe in investing in our team members’ growth and success. From international events that showcase the latest trends and innovations to continuous world-class training and education programs, and engaging mentorship programs, we provide unparalleled opportunities with a wealth of resources, tools, techniques, play-books and support to fuel your career advancement.